JD Power has released its 2015 Malaysia Initial Quality Study (IQS) that measures the number of problems owners experience with their new vehicles. The study is based on responses from 2,622 new vehicle owners who purchased their vehicle between August 2014 and June 2015, and was fielded between February and August 2015.
For this year’s study, 41 passenger car, pickup and utility vehicle models from 15 brands were included. The study examines more than 200 problem symptoms covering eight vehicle categories – vehicle exterior; driving experience; features/controls/displays; audio/entertainment/navigation; seats; heating/ventilation/air conditioning; vehicle interior; and engine/transmission.
The vehicles are then segregated into four different segments – compact, entry midsize, SUV and MPV/van – where they will be given a score based on problems per 100 vehicles (PP100). Lower PP100 scores indicate a lower rate of problem incidence and, therefore, higher initial quality.
For the compact segment, the Perodua Axia managed to obtain a score of 89 problems per 100 vehicles (89 PP100), well under the compact average of 98 PP100. The Perodua Myvi and Proton Iriz occupied second and third places with 107 PP100 and 110 PP110, respectively.
Meanwhile, the Honda City topped the entry midsize segment with 68 PP100, which is well below the segment average of 90 PP100. Both the Toyota Vios (77 PP100) and Nissan Almera (85 PP100) were ranked better than the segment average as well.
Honda’s impressive results continue into the SUV segment, with the Honda CR-V reporting just 31 PP100, folllowed closely by the Mazda CX-5 with 33 PP100. Both SUVs are positioned under the segment average of 52 PP100, the lowest among all segments. In third place is the Honda HR-V crossover with 67 PP100.
Finally, the MPV/van segment saw the Toyota Avanza take first place with 36 PP100, followed by the Nissan Grand Livina (55 PP100) and the Perodua Alza (95 PP100). The latter scored worse than the segment average of 90 PP100.
The study, now in its 13th year, revealed a few key findings as well. Among the problem categories, the vehicle’s driving experience was most reported by owners (17.8 PP100), up by 3.9 PP100 from last year. Seats, meanwhile recorded the fewest problems among the problem categories at 5.0 PP100.
Additionally, excessive wind noise was the most frequently cited problem at 6.2 PP100. The second most frequently reported problem is noisy brakes (3.3 PP100), followed by floor mats that won’t stay in place with 2.6 PP100.
JD Power’s study also revealed the importance of the salesperson. When a comprehensive explanation of the vehicle and its features were provided by the sales person, owners report an average of 79 problems per 100 vehicles (PP100), as opposed to 163 PP100 when only a partial or zero explanation is given.
It also highlighted the importance of test drives where a majority of customers (59%) in Malaysia took one during their vehicle buying process. Customers who took a test drive reported an average of 74 PP100, while those who did not reported 97 PP100.
Do you agree with the results from this year’s JD Power 2015 Malaysia Initial Quality Study? Let us know what you think in the comments section below.